This Privacy Policy outlines the procedures followed by ergodesks.com.au (referred to as the "Site" or "we") for gathering, utilizing, and disclosing your Personal Information when you visit the Site or make purchases through it.
Collection of Personal Information During your visit to the Site, we gather specific data concerning your device, interactions with the Site, and information essential for processing your orders. Additional information may be collected if you reach out to us for customer support. In this Privacy Policy, we define "Personal Information" as any information that can uniquely identify an individual, including the details listed below. Please refer to the list for a more detailed explanation of the Personal Information we collect and the reasons behind it.
Device Information
Examples of Personal Information collected: web browser version, IP address, time zone, cookie data, pages or products viewed, search queries, and your interactions with the Site. Purpose of collection: Accurate Site loading for your device and analytical assessment of Site usage to enhance its optimization. Source of collection: Automatically gathered when you access our Site through cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: Shared with our processor Shopify. Order Information
Examples of Personal Information collected: name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number. Purpose of collection: Providing products or services, order processing, payment processing, shipping arrangements, invoice generation, order confirmations, communication with you, risk assessment for orders, fraud prevention, and, in accordance with your preferences, providing information or advertising related to our products or services. Source of collection: Directly obtained from you. Disclosure for a business purpose: Shared with our processor Shopify. Customer Support Information
Examples of Personal Information collected: Email and Phone. Purpose of collection: Provision of customer support. Source of collection: Directly obtained from you. Disclosure for a business purpose: Not applicable. Minors The Site is not intended for individuals under the age of 12, and we do not intentionally collect Personal Information from children. If you are a parent or guardian and believe that your child has provided us with Personal Information, please contact us at the address below to request its deletion.
Sharing Personal Information We share your Personal Information with service providers to assist in providing our services and fulfilling contracts with you, as described above. For instance:
We utilize Shopify to power our online store. You can find further information on how Shopify handles your Personal Information here: [Shopify Privacy Policy Link]. We may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful information requests, or protect our rights in other ways. Behavioral Advertising As mentioned earlier, we utilize your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For instance:
We employ Google Analytics to understand how our customers utilize the Site. Further details on how Google handles your Personal Information can be found here: [Google Privacy Policy Link]. You can also opt out of Google Analytics here: [Google Analytics Opt-Out Link]. We share information about your Site usage, purchases, and interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in certain cases, through cookies or similar technologies (subject to your consent, depending on your location). For more information on how targeted advertising functions, visit the Network Advertising Initiative's educational page at [NAI Educational Page Link].
You can opt out of targeted advertising by:
FACEBOOK - [Facebook Ad Settings Link] GOOGLE - [Google Ad Settings Link] BING - [Bing Personalized Ads Link] Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at [DAA Opt-Out Portal Link].
Use of Personal Information We employ your Personal Information to provide our services to you, which includes offering products for sale, processing payments, handling shipping and order fulfillment, and keeping you informed about new products, services, and offers.
Lawful Basis In accordance with the General Data Protection Regulation (GDPR), if you are an EEA resident, we process your Personal Information under the following lawful bases:
Your consent; Performance of the contract between you and the Site; Compliance with our legal obligations; Protection of your vital interests; Performance of a task carried out in the public interest; Our legitimate interests, which do not override your fundamental rights and freedoms. Retention When you place an order through the Site, we retain your Personal Information for our records unless you request its erasure. For more information regarding your right to erasure, please consult the 'Your Rights' section below.
Automatic Decision-Making If you are an EEA resident, you have the right to object to processing based solely on automated decision-making (including profiling) if it has a legal effect on you or significantly affects you.
We do not engage in fully automated decision-making that has a legal or significant effect using customer data.
Our processor Shopify employs limited automated decision-making to prevent fraud, which does not significantly affect you. Such services include:
Temporary denylist of IP addresses associated with repeated failed transactions, which persists for a brief period. Temporary denylist of credit cards linked to denylisted IP addresses, which persists for a short duration.
Cookies A cookie is a small piece of information downloaded to your computer or device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by remembering your actions and preferences (such as login information and region selection). This eliminates the need to re-enter this information each time you visit the Site or navigate between pages. Cookies also provide insights into how users interact with the website, such as whether they are first-time visitors or frequent users.
We use the following cookies to optimize your Site experience and provide our services.
The duration for which a cookie remains on your computer or mobile device hinges on whether it is a "persistent" or "session" cookie. Session cookies persist until you cease browsing, while persistent cookies remain until they reach their expiration date or are deleted. The majority of cookies we utilize are persistent and typically expire between 30 minutes and two years from their initial download to your device.
You can exercise control over and manage cookies through various methods. It's important to note that removing or blocking cookies could have a detrimental impact on your user experience, potentially rendering certain parts of our website inaccessible.
Most web browsers automatically accept cookies, but you have the option to accept or reject them via your browser controls, often located in the "Tools" or "Preferences" menu. For detailed guidance on adjusting your browser settings or how to block, manage, or filter cookies, consult your browser's help documentation or visit resources like www.allaboutcookies.org.
Furthermore, please be aware that blocking cookies may not entirely prevent the sharing of information with third parties, such as our advertising partners. To exercise your rights or opt out of specific uses of your information by these parties, follow the instructions outlined in the "Behavioral Advertising" section above.
It's important to be aware that as there is no standardized industry consensus on how to react to "Do Not Track" signals, we do not modify our procedures for collecting and utilizing data when we detect such a signal from your web browser.
Modifications
We may periodically update this Privacy Policy to accommodate alterations in our practices or for various operational, legal, or regulatory purposes.
Contact Us
If you require further details about our privacy protocols, have inquiries, or wish to file a complaint, kindly reach out to us via email at info@ergodesks.com.au.